Honda of North Hollywood FAQs - Your Next Honda Dealership
Honda of North Hollywood – General FAQs
Find answers to the most common questions about who we are, how trade-ins work, and more. Our goal is to make the car-buying and service experience as transparent and stress-free as possible for our customers in North Hollywood and the San Fernando Valley.
We've compiled this list of frequently asked questions to provide you with quick, easy-to-understand information about our dealership and its policies.
Our team is always happy to provide additional information or clarify any of the policies discussed here.
- Vehicle Inventory: Learn about our extensive selection of new Honda cars, trucks, and SUVs.
- Financing & Trade-ins: Get details on how we can help you finance your next Honda or value your current vehicle.
- Service & Parts: Find out about our expert service department and genuine Honda parts.
If you don’t see your question answered here, please don't hesitate to reach out to our team. We’re always ready to help and ensure you have all the information you need to make an informed decision.
Q: What types of vehicles does Honda of North Hollywood sell?
We stock a full lineup of new Honda models as well as carefully inspected used vehicles from other makes. Whether you need a dependable commuter car like the Civic, a family-friendly Odyssey, or a spacious SUV like the CR-V or Pilot, our inventory has something for every North Hollywood driver.
We’re continually updating our selection, so you’ll find both the latest Honda releases, including Hybrid models, and budget-friendly pre-owned choices on our lot. Feel free to browse our website or visit in person to see current offerings.
- New inventory: Civic, Accord, CR-V, HR-V, Pilot, Odyssey, Ridgeline, and Hybrid models
- Pre-owned vehicles: A wide range of makes and models, each inspected by our factory-trained Honda technicians
- Speciality vehicles: Certified Pre-Owned Honda models and commercial options on request
Can’t find the exact vehicle you’re looking for? Let us know and we’ll search the region or place a factory order on your behalf.
Q: Are trade-ins accepted, and how is value determined?
Yes—trading in your current vehicle is a great way to simplify your purchase and lower your out-of-pocket cost. We assess each trade fairly using market data, vehicle condition, and mileage, specifically focusing on the Los Angeles regional market values.
You can also start the process from home using our online trade valuation tool. When you bring the vehicle in, our appraisers will confirm its condition and finalize the offer.
- Online estimate: Use our Value Your Trade tool for a ballpark figure
- In-person appraisal: A quick inspection of condition, service history, and mileage
- Transparent offers: We explain how we arrive at your trade-in value and answer any questions you may have
Remember to bring your title and registration if you own the vehicle outright. If it’s financed, we’ll obtain payoff information from your lender and handle the paperwork for you.
Q: Do you sell used cars that aren’t Hondas?
Absolutely! Our pre-owned inventory features a variety of brands and body styles, from compact sedans to full-size SUVs. Each used vehicle goes through a multi-point inspection to ensure safety and reliability, meeting our strict Honda of North Hollywood standards.
If you’re looking for a specific make or model, our sales team can search regional auctions and dealer networks to track down your desired vehicle.
- Multi-point inspection: Brake check, fluid levels, tire condition, and more performed by certified technicians
- Warranty options: Many used vehicles qualify for extended coverage plans
- Variety: Cars, trucks, SUVs, and vans from domestic and import manufacturers
Ask about **Certified Pre-Owned (CPO) Honda** vehicles, which include additional benefits like warranty extensions and roadside assistance specific to the Honda CPO program.
Q: What warranty coverage comes with new Honda vehicles?
Every new Honda comes with comprehensive factory warranty protection to give you peace of mind. Basic coverage includes bumper-to-bumper and powertrain warranties, with options to extend coverage through official Honda Care plans.
Our finance and product specialists can review the details of each plan and help you choose the protection that fits your driving habits and budget.
- Bumper-to-bumper: 3 years or 36,000 miles, whichever comes first
- Powertrain: 5 years or 60,000 miles
- Honda Care options: Extended service plans, maintenance packages, and roadside assistance
We recommend reviewing your warranty booklet for specific terms and coverage limits. Feel free to ask if anything is unclear.
Q: Can I schedule a test drive online?
Yes—you can book a test drive from the comfort of your home. Use our online form to pick a vehicle, choose a date and time, and enter your contact information. Our team will confirm your appointment and have the vehicle ready for you when you arrive at our North Hollywood location.
If you prefer to speak with someone directly, feel free to call or stop by. Walk-ins are welcome, though scheduling ahead ensures the Honda model you want to drive is available.
- Easy online form: Select your model and preferred time slot
- Flexible scheduling: Evening and weekend slots available
- No obligation: Test drives are free and pressure-free—decide on your own timeline
Bring your driver’s license and any passengers you’d like to experience the vehicle with you.
Q: What payment methods do you accept?
We aim to make payment convenient for every customer. Depending on whether you’re paying for a deposit, a vehicle purchase, or a service bill, different options may apply.
You can use traditional payment methods or explore financing and online payment options. Our finance team can answer any questions about methods or processing times.
- Accepted methods: Cash, personal or cashier’s checks, debit, and major credit cards
- Financing: Through Honda Financial Services or our partner lenders for vehicle purchases
- Online payments: Many lenders offer portals and apps for convenient bill pay
For large transactions, please coordinate with our finance office beforehand to ensure funds are cleared in time for delivery.
Q: What is your return or exchange policy on vehicle purchases?
New and used vehicle sales are generally final due to state and regulatory guidelines in California. However, our goal is for every customer to be happy with their purchase. If you’re not satisfied, contact us within three days and we’ll explore options such as exchanging for a different vehicle in our inventory.
For service work, we stand by our repairs. If an issue persists after a visit, let us know and we’ll address it promptly at no additional cost, supported by our genuine Honda parts and labor warranty.
- Three-day contact window: Let us know right away if something isn’t right
- Case-by-case exchanges: We’ll work together on a solution that fits your needs
- Service guarantee: We’ll re-perform repairs if there’s an issue
Please note that mileage or wear may affect exchange eligibility. Reach out to discuss your circumstances.
Q: Are you involved in local community events?
Yes! Honda of North Hollywood is proud to support local schools, arts programs, and charities in the San Fernando Valley. Giving back is part of our commitment to being a good neighbor and strengthening the North Hollywood community.
We often host or sponsor events at the dealership or nearby, including educational workshops and local drives. Follow us on social media to stay up to date on upcoming activities and community involvement.
- School partnerships: Donations and sponsorships for local athletic and educational programs
- Charity drives: Annual food and toy collections benefiting local organizations
- Community events: Safety clinics and customer appreciation days
If you have a community initiative you’d like us to support, please reach out. We love collaborating with our neighbors.
Q: Do you offer discounts for military members or first responders?
We’re grateful for those who serve our country and community. That’s why we proudly participate in Honda’s official Military Appreciation Offer and College Graduate Program. Eligible customers can save on select new vehicles as a small thank-you for their dedication.
When you’re ready to purchase, bring proof of service or graduation documentation so we can apply the appropriate incentive to your deal.
- Who qualifies: Active-duty, retired, and honorably discharged service members, and recent college graduates
- Documentation required: Military ID or employment/graduation paperwork
- Eligibility: Offers vary by model and may be combined with other promotions
Our sales team will help you navigate current offers and ensure you receive every incentive you’re entitled to.
Q: What makes Honda of North Hollywood different from other dealerships?
Our commitment to the North Hollywood area defines us. We believe buying or servicing a vehicle should be enjoyable and stress-free. That philosophy guides everything we do, from providing transparent pricing to offering expert, certified service.
We’re focused on building lasting relationships, offering fair trade-in values, and providing comprehensive Honda knowledge. Join the many customers who have trusted us for years and experience the Honda of North Hollywood difference right here in the Valley.
- Friendly staff: Known for providing personalized attention and going above and beyond
- Transparent processes: Fair pricing, clear financing, and honest trade-in evaluations
- Community focus: Active supporter of local North Hollywood events and charities
We look forward to welcoming you into the Honda of North Hollywood family. Contact us now!